Service

All vehicles and equipment from CLW group are guaranteed to be brand new with most advanced technology, perfect workmanship and latest design under ISO 9001, ISO 14001 and other related quality control system. 24 hours after-sales service, operation manual book and videos will be offered after truck delivery.

----Function Life

The vehicles are expected to be functioning 10-15 years with availability of spare parts by sea or by air and we always suggest the buyers order some spare parts along with special trucks when you place the order with us.

----Warranty

--The buyers can get a minimum warranty period of 12 months or 25000KM-50000KM, whichever comes first from the arrival date of shipment.

--During this period, we will send replacement parts and components to buyers by DHL, UPS, FEDEX or by air or by sea free of charge, easy-wearing spare parts are excluded.

--After warranty time, buyers can get all of spare parts of their truck at factory cost.

--This warranty does not cover any possible damage due to improper operation, accident or misuse or damage due to any unauthorized services.

----Technical Support

The buyers can forever enjoy technical support anytime and anywhere, overseas technical training before operation is available at buyers cost or our cost.

----Daily Maintenance Suggestion

We strongly suggest you to buy some amount of basic spare parts along with your truck, the cost will be approximately 500 USD-800 USD/unit, no shipping cost.

----Daily Maintenance

--Replace of Air filter/oil filter /fuel filter: 3000KM-5000KM every time

--Replace of lube oil of axle: 5000KM-8000KM every time

--Routine Checking of axle /suspension/tire pressure: every two weeks

--Replace of A/C Refrigerant: every 2-3 years

--Routine checking of all valves: every week

--For other maintenance inquiry, please contact our after-sales service people by phone or email.

----Operation Video and local Training in our factory

We provide a operation video for every single model of our truck free of charge and you can send your staff to our factory for onsite operation training. All of local expense including transportation, hotel, food all are free of charge until your staff understand how to operate trucks well.

----Overseas After-sale service

We can assign our salesman and engineers to your country for overseas onsite training, the basic cost such as air flight /VISA application/accommodation will be on your account or based on negotiation term on the sales contract, no any extra engineering service charge.

----7 days and 24 hours After-sale service contacts

--After-sales service hotline: +86-138 7288 9355 (whatsapp/wechat)

--Address: South Suburb ChengLi Automobile Industry Park, SuiZhou City, HuBei Province, China.

--Email: jing.huang@clbjspv.com  jing9355@gmail.com

Welcome you to contact us for any unclear operation and any possible problem in your trucks.